Some in-person sessions sell out to the general public. Authors presenting at the conference can still register through the author reserve, but each paper can only register a set number of its authors that way. This page explains how that works, what the emails you may receive mean, and what organizers of workshops and other events see in their organizer portal.
At some venues, each paper keeps its last author reserve place for its presenting author named on the site survey: the answer to "Who will present this paper if it is accepted?" on the Presentation Site Preferences form.
If co-authors have already taken the places of all your papers, or the last place is kept for the presenting author, the session shows as sold out for you, and the registration page explains why and names who holds the places (see below). You can:
The registration page and My Stuff show which of your co-authors hold your papers' places, by name, along with the presenting author a place is kept for. Only the authors of a paper see this, and only names are shown: you know how to reach your co-authors.
On the registration page. If you cannot register from the author reserve, a yellow box at the top of Choose Sessions lists each of your papers and who holds its places. It also has the Email me when a place frees up link.

On My Stuff. Under Presentation History, each of your papers at a venue that is sold out to the public shows how many author reserve places it has, who holds them, and whether you can still register from the reserve.

If your own registration holds one of your papers' places, that paper says "held by you":

Each paper, poster, talk or other session in your event that lists people gets its own author reserve places, exactly like a main conference paper. So does your event itself, for its organizers. People registered another way count as registered but take no place: someone with a complimentary registration you assigned, a ticket bought before the session sold out, or a place on the conference's panel whitelist.
When the conference limits how many of each paper's authors can register from the reserve, your organizer portal has an Author registration section. It shows:

The section shows numbers only, never who registered. An author with several papers takes one place in total, and that place can move between their papers, so a paper can show someone from the reserve and still have places open. Where the conference does not limit authors per paper, the section does not appear.
Events in Paris. Registration for NeurIPS 2026 in Paris is run separately, on neurips-europe.cc, and this site's registration figures do not cover it. A Paris event's organizer portal therefore has no Author registration section and no complimentary registrations to assign. It sends you to neurips-europe.cc instead: check your organizers', speakers' and authors' registrations there, and follow its instructions to register anyone, complimentary registrations included.
Neither email is sent about papers presented in Paris, whose registration is run on neurips-europe.cc, and authors presenting only in Paris cannot ask for the "place free" email. For Paris, follow the instructions on neurips-europe.cc.
Use the personal link in the "places taken" email (Ask to be emailed when a place frees up), or the Email me when a place frees up link in the yellow box on the registration page, and press the button. The same personal link lets you stop these emails at any time. If you asked to be notified, we will not send you the "places taken" email again.
Contact the conference through the Contact page of its website.