- A moderator or chair is missing
- Would the PCs fill in this answer? Presumably the PCs have a list of phone numbers for moderators and chairs.
- The SlidesLive engineer is missing
- Please contact Adela and Jarda (phone, Slack and/or email).
- A pre-recorded video has not been uploaded for an Oral presentation
- If an authors fails to upload a video for a paper that will be presented as an Oral, SlidesLive will make a best effort to process the video, but they do not guarantee it will be processed in time. Of the late videos, SlidesLive will prioritize Oral videos over Poster videos.
- The presenter of a live presentation does not show up or their Internet is bad
- To keep the schedule on time we will not jump to the next presentation. There are two options 1) SlidesLive could put up slide announcing the problem. 2) SlidesLive could stream the Zoom room and the moderator could conduct a Q&A or discussion to fill the time.
- Bad Internet During a Live Presentation
- We recommend the speakers to join us one hour before their session starts so we can do a technical check and help solve any problems. General recommendation is to close all not necessary tabs in your browser, make sure nothing else is using your bandwidth and use cable connection if possible. If the video is lagging during the live presentation, we recommend turning the speaker’s camera off and live streaming audio only. In case it is not usable, moderator should announce a technical break and we display break graphics in the live stream.
- A Thumbnail or Poster image is missing
- Visit the Poster Upload page at /PosterUpload, e.g. https://neurips.cc/PosterUpload. Be sure to log into the website using the email address that is associated with your poster. Any author may do the upload. The organizing committee have admin access to the page and can do uploads for any paper.
- The website is down
- SlidesLive, the PCs and the General Chair have the phone numbers of the Eventhosts team. These numbers should also be in Slack. Call us, no matter the hour. Lee Campbell and Brad Brockmeyer are the primary contacts for the web server.
- An event needs to have its Zoom meeting started
- As of Oct 21, 2021, the information needed to start a Zoom meeting will appear on the event's page on our website. If SlidesLive is streaming the event, they and only they should start the meeting. The information will only be visible to chairs, moderators, organizing committee members and SlidesLive. For workshops, the start information will be visible to the workshop organizers. For events like Socials that are not streamed by SlidesLive, the moderator, organizer or chair of that event will need to start the meeting.
- How do I start a Zoom Meeting? You need three things: username, password and “start link” (not the “join link”). In your default browser, visit https://zoom.us and log in using. Then click the Start Link.